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RegisterThe knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
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Articles
 Are you able to produce a Hexachrome colour file?No, we do not offer Hexachrome support. Views: 15 |
| Are you able to use Pantone spot colours? Yes, we use Pantone colours as default for our logo design. However, we use CMYK palette for... Views: 21 |
| Are you running CorelDraw and have you support for CorelDraw files? No, we do not use CorelDraw for our files. Views: 20 |
| Can my logo be integrated into other software, such as Word, PowerPoint, and web pages? Yes, you can either use JPG, GIF or PNG files for Word, PowerPoint, and web pages. Views: 15 |
| Can my logo be ordered and designed completely over the web? Yes. 100% of our logo design projects are web-based. Your requirements can be submitted online.... Views: 20 |
| Can you guarantee the delivery time of a final logo? Our logo design process and delivery time of a final logo depends on the number and complexity of... Views: 20 |
| Can you redo my existing design? Yes, you can provide us with the latest version of your design, and mention request in the order... Views: 21 |
| Do I have to pay up any other hidden charges for my design? No, you do not have to pay any hidden charges for your design other than what is initially paid... Views: 20 |
| Do you do illustrative logo? View our logo design section for packages that offer illustrative designs. You can also contact... Views: 20 |
| Do you have examples that I can see? Sure! Please view our portfolio at http://www.designtriplew.com/portfolio/ Views: 20 |
| Do you offer free logos? Yes, you can check our ‘Freebie’ section for free logos. Views: 21 |
| Does DesigntripleW offer trademarking services? Unfortunately, we do not offer trademarking services. Views: 21 |
| Does my package contain CD delivery for my final files? Unfortunately, none of our package contains CD delivery, however, we can send you CD containing... Views: 20 |
| How can I change my profile? You can access your profile by clicking on ‘My Details’ link found at the left pane... Views: 21 |
| How can I see my logo design drafts? You can view drafts in your panel called, Project Organizer. Login to your account and you will... Views: 20 |
| How do I check on the progress of my job during the design process? The client is kept involved in progress of their job through Project Organizer. It is a... Views: 19 |
| How is my new logo delivered? You are sent final logo files with different formats (as mentioned on the website) through e-mail. Views: 19 |
| How long does it take before I can see my drafts? You will receive your first draft within 2-5 business days after we receive your payment and... Views: 19 |
| How long does the process take? For logo design initial concepts, depending on the package selected, it would take 2-5 business... Views: 19 |
| How many changes may I ask for my logo, stationery, graphic and web design? Number of changes to your drafts depends upon the package you selected for your order. Views: 19 |
| How many colours can my logo have? Your logo can have as many colours as you wish. However, be aware that printing a 4-colour logo... Views: 19 |
| How much input do you need from me? Creating a logo or corporate identity is a team work between the client and the designer. It is... Views: 20 |
| How will I receive my design project once it is finished? You are sent final files with different formats (as mentioned on the website) through e-mail.... Views: 19 |
| I am not sure which brochure type is suited for my needs. Can you help? Incase, you are unsure of which brochure type is suited for your needs, you can contact our... Views: 20 |
| I cannot open the file you produced on my computer. Why? Final files provided to you are source files (for commercial printing), in which the design has... Views: 21 |
| I have put together all the content for my brochure. I have a Word document with all the wording and some pictures, but need a professional designer. Will you be able to help? Yes, you can e-mail all your content to us and we will contact you regarding our design process,... Views: 17 |
| I own a business related to adult material. Will you work with me? Our apologies, but DesigntripleW does not work with companies dealing in harmful, unlawful,... Views: 18 |
| I want to update the brochure you created for me for the next season/year/event! How much would it cost? We would like to have an accurate and precise knowledge of the changes you want to make, then... Views: 14 |
| Is corporate image and logo are same? No, they are not. A corporate image is usually very simple, which makes them very recognizable.... Views: 20 |
| Is expedite logo service available? No, currently we do not have any expedite logo service is available, however, if you have... Views: 20 |
| Is there a chance for the file you produce to have font mismatching problems? No, we convert all fonts to outlines (vectors) to assure correct output. Views: 19 |
| Is there a chance the file you produce to have colour representation problems? Cases where you have colour representation problem, please match colour swatches with your print... Views: 20 |
| What do you charge for your graphic design services? Prices depend on many variants but you can be sure that the money you are paying is for... Views: 19 |
| What formats are my logo delivered in? We deliver AI, PDF, PNG and JPG for final logo files. Views: 19 |
| What happens if a few months down the line I notice that our final design is very similar to an existing design? Not a problem, just send us the logo design that resembles yours and we will recreate your... Views: 14 |
| What if I don't like any of initial designs? We will consider your request and compare order details with our drafts. If incase, the mistake... Views: 18 |
| What if I have my own idea for the design? You can submit your requests and ideas in the order form or can contact your account manager for... Views: 20 |
| What If I Lose My design files? Send us an e-mail requesting for your files and we will e-mail a copy to you. Views: 20 |
| What is the advantage of getting so many logos to choose from? The advantage is to provide you several choices from 2-3 designers (depending on your package)... Views: 19 |
| What is the client's involvement in the design process? We thoroughly discuss projects with our client from the beginning and encourage them to bring... Views: 19 |
| What is the difference between a print logo and a web logo? Print logos require higher resolution to create and save in certain standard print file formats.... Views: 19 |
| What is the difference between normal and illustrative logo? Please see our logo design section which explains the difference between normal and an... Views: 18 |
| What is your payment plan for design services? Payment is required in full to commence working on the project. Transfer of the design and... Views: 19 |
| What kind of graphic design services do you provide? Our graphic design services are varied and comprehensive. We provide logo design, corporate... Views: 20 |
| What other design services can you provide to supplement our logo design? DesigntripleW specializes in providing all types of collateral and stationery to supplement... Views: 21 |
| What questions should I be asking myself when thinking about a logo design? What do I want my logo to represent? (stability, resilience, quality, elegance, to name a... Views: 24 |
| When do you start working on my project? We will start working on your project as soon as we receive your complete project brief. Views: 20 |
| Who owns the copyright for work DesigntripleW has done for me? You will own the copyright for your design. However, DesigntripleW reserve the right to use any... Views: 18 |
| Who will ultimately own the rights of my logo? You will own the rights of finalized logo. However, DesigntripleW reserve the right to use it for... Views: 18 |
| Will there be a 'project manager' assigned to my account? Yes, you are assigned a dedicated account manager who will help you take care of your queries,... Views: 19 |
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